Worst service from Makro

My first email to Makro was on the 12/9/2019 regarding ***** on my makro card. I have not received 1 call regarding this. The only email reply i got was that i need to phone makro. When you phone them they say send an email with an affidavit and id copy but then no one responds to the email. So where am I supposed to go to get this sorted. I have gotten a new card as someone tried to use my card **********ly not even a week later it was used again **********ly. And the nee card was blocked again this happen in July. It is now end of october and i am still sitting with a blocked card and NO ONE is giving me any help. The service is pathetic. I will close my account as soon as possible and not recommend this card to anyone. I was told initially at the store to send the affidavit and id and it will take 21 days its been 30 working days without anyone even bothering to just respond or even tell me we dont care about you and we wont help you. Even that would have been better then nothing!!!!!!!