Worst service from Makro.

I purchased a text book online for my niece and on recieving it it was damaged. I call the call centre and reported it . They said that someone would call me, a week later and nothing. Went in to the store to their online section and repeated the process. No one has come back to me approx 2 to 3 weeks later. Makro asked for a product review and I gave one , their response was that it was taken off their site as it dies not support their values. Boycot buying from Makro as they don't care about their clients.