LB
Lerato B
1 reviews | Active since Dec 2021
10 Jan 2022, 17:05
Worst service
I purchased a Hisense fridge online last September and it was delivered,now the fridge has stopped working since early December,I reported ths and i was told I should organize transport at my own expense to take back the fridge to the store so that I can get a new one.I advised the person who called me that I won't be able to organize transport plus none of ths is my fault so the I shouldn't be responsible for the costs associated with the delivering of the fridge anyhow.I was told someone will get back to me but nobody did.I called on Christmas Eve and I was told someone will get back to me in the next 5 minutes till today.Its been a month without a fridge.
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Replies (2)0
Replies (2)
Makro's replyOfficial
11 Jan 2022, 08:51Dear Lerato,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the relevant management and we will further relay feedback directly to you shortly.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the relevant management and we will further relay feedback directly to you shortly.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Makro's reply11 Jan 2022, 08:51
Official
Dear Lerato,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the relevant management and we will further relay feedback directly to you shortly.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the relevant management and we will further relay feedback directly to you shortly.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
LB
Lerato B's updateReviewer Update
12 Jan 2022, 19:05No assistance whatsoever even now.WOW.
Now I have to beg for a refund so that I can purchase a working fridge elsewhere
Now I have to beg for a refund so that I can purchase a working fridge elsewhere
LB
Lerato B's update12 Jan 2022, 19:05
Reviewer Update
No assistance whatsoever even now.WOW.
Now I have to beg for a refund so that I can purchase a working fridge elsewhere
Now I have to beg for a refund so that I can purchase a working fridge elsewhere