1 reviews | Active since May 2026
Worst service ever scary that they are such a big company Order Delayed – No Delivery and No Response from Customer Service
I am extremely disappointed with the level of service I have received regarding an online order placed with Makro. I placed an order on 26 May 2026 for a Midea EM30IBLACK 30L Inverter Microwave Oven (Order Number: OD***). The order was processed and marked as "Ready To Ship" on the same day. The expected delivery date provided by Makro was 2 June 2026. Today, several days after the promised delivery date, the order status still shows "Ready To Ship" and specifically states that the item has not yet been shipped. The status has never progressed to "In Transit," indicating that the item has not even been handed over to a courier. What is even more frustrating is the complete lack of communication. I have attempted to contact Makro through multiple channels, including: Customer care telephone support Email WhatsApp support Despite these efforts, I have received no meaningful response, no explanation for the delay, and no updated delivery date. As a customer, I understand that delays can occur. However, what is unacceptable is the lack of communication and the inability to obtain assistance or even a status update from customer service. I am requesting that Makro urgently: Provide a clear update on the status of my order. Confirm when the item will be dispatched and delivered. If the order cannot be fulfilled within a reasonable timeframe, advise on the immediate refund process. I hope this matter can be resolved promptly, as I would prefer to receive the product I paid for rather than pursue further escalation.
On 26 May 2026, I placed an order for a Midea EM30IBLACK 30L Inverter Microwave Oven (Order Number: OD***). The order was processed and marked as "Ready To Ship" on the same day, with an expected delivery date of 2 June 2026.
As the delivery date came and went, the tracking status never changed from "Ready To Ship." The tracking information clearly stated that the item had not yet been shipped and had never progressed to "In Transit."
I made numerous attempts to obtain assistance through Makro's customer service channels, including:
Customer care telephone support
WhatsApp support
Social media channels
Despite my efforts, I received little to no assistance, no explanation for the delay, and no communication regarding when my order would be delivered.
To make matters worse, I then received an email informing me that a refund had been approved. At no point did I authorise or request a refund. I would like to know who authorised this refund and on what basis the decision was made without consulting me.
The email further states that I must now wait between 7 and 14 business days for the refund to be processed. This is unacceptable. The failure to dispatch and deliver the order was not caused by me, yet I am expected to wait even longer to receive my money back after already waiting for a product that was never shipped.
I am requesting:
A full explanation as to why my order was never dispatched.
Confirmation of who authorised the refund request.
Immediate processing of my refund rather than requiring me to wait a further 7–14 business days.
Appropriate compensation or a goodwill gesture for the inconvenience, delays, lack of communication, and time spent trying to resolve this matter.
Customers should not have to chase a company for updates, receive no meaningful assistance, and then have refunds processed without their knowledge or consent.
I look forward to Makro providing a proper explanation and resolving this matter urgently.
On 26 May 2026, I placed an order for a Midea EM30IBLACK 30L Inverter Microwave Oven (Order Number: OD***). The order was processed and marked as "Ready To Ship" on the same day, with an expected delivery date of 2 June 2026.
As the delivery date came and went, the tracking status never changed from "Ready To Ship." The tracking information clearly stated that the item had not yet been shipped and had never progressed to "In Transit."
I made numerous attempts to obtain assistance through Makro's customer service channels, including:
Customer care telephone support
WhatsApp support
Social media channels
Despite my efforts, I received little to no assistance, no explanation for the delay, and no communication regarding when my order would be delivered.
To make matters worse, I then received an email informing me that a refund had been approved. At no point did I authorise or request a refund. I would like to know who authorised this refund and on what basis the decision was made without consulting me.
The email further states that I must now wait between 7 and 14 business days for the refund to be processed. This is unacceptable. The failure to dispatch and deliver the order was not caused by me, yet I am expected to wait even longer to receive my money back after already waiting for a product that was never shipped.
I am requesting:
A full explanation as to why my order was never dispatched.
Confirmation of who authorised the refund request.
Immediate processing of my refund rather than requiring me to wait a further 7–14 business days.
Appropriate compensation or a goodwill gesture for the inconvenience, delays, lack of communication, and time spent trying to resolve this matter.
Customers should not have to chase a company for updates, receive no meaningful assistance, and then have refunds processed without their knowledge or consent.
I look forward to Makro providing a proper explanation and resolving this matter urgently.
Please can I get a call asap as this is horrible service from yourl and I had to go so many Days without an item which I had paid for now I must still wait for my money I want my money today and compensation for the negligence from makro
Please can I get a call asap as this is horrible service from yourl and I had to go so many Days without an item which I had paid for now I must still wait for my money I want my money today and compensation for the negligence from makro