Worst Service EVER Received!!!

On the 27th of November I ordered 3 items on Makro's black friday deals. I ordered 1 x Bicycle and 2 x hover boards for my daughters for Christmas gifts. The confirmation email said delivery within 2-5 days. But the site said 5-7 days so that was still fine, I knew I would receive my order in time. Little did I know that I was about to experience the worst service from online shopping in my life.

I phoned Makro on the 10th of December having not yet received my order. They said they would follow up as there seems to be a delay.

I phoned again on the 11th and they assured me the delay was sorted as it was the bicycle that delayed the order but that the order was packed and will be handed to the courier. On the 17th of December I still haven;;t received my order and requested that they give me the contact details of the courier company so that I can track my parcel as I am not able to track it online. I phoned the courier who informed me that Makro only gave them the items on that same day the 17th and that my order will be in Polokwane the 18th.

Still not having received anything we went to the courier company in Polokwane on the 20th to find our order only to discover that only the bicycle has been sent. The courier logged a query and later confirmed that the other two items was loaded on the truck and will be here on the 21st(today) Went to the courier company again today only to find that there was 1 x hover board and 1 x Karcher (which I did NOT order).

I am at my wits end, what am I going to give my daughter's for christmas. I phoned Makro who only said they will follow up with the courier company and give me feedback during the week. This is not good enough, I can't wait as Christmas is on Wednesday.

I will never ever again support Makro when buying gifts. This is absolutely the worst service that I have ever experienced.