Worst Service ever Makro online

Good Day

We purchased the bundle deal from Makro Online Store as the branches in Cape Town had no stock and we were advised to purchase the items on The Makro online store. My husband made the purchase on the 16th August 2019 of the 6kg Defy washing machine and the 5kg Defy Tumble Dryer. We received the items on the 19th August 2019. We just moved into a new place and our kids were sick, we opened the washing machine on the 21st August 2019 and it was working perfectly fine We then opened the tumble dryer on the 22nd August and we were having problems with it - firstly the timer on the tumble dryer was working, if we set it for 10 minutes it will go way over the time till we switch it off - secondly it wasn't producing hot air as a tumble dryer should, the air was cold so nothing would dry - thirdly we noticed a Dent on the bottom of the tumble dryer

I called the Makro Online Store and Customer Center to be given useless information and wasted over R200 in airtime. Since the 23rd I've been calling and been given different information from different consultants, They sent out a Defy Technician on the the 27th August but he wasn't allowed to open the machine due to the consultant's instructions as Makro wouldn't allow me to return it once opened. On the 27th August I started getting so Frustrated with the ****py service from the Customer Care Call Center and Online Store I then called the Makro Head office to also get different answers and another technician wanting to come out.

I'm honestly so SICK AND DISGUSTED with the way this is being handled. All I wanted was a RETURN AND EXCHANGE yet Makro is just useless and putting blame on us that we damaged the item.

IM SO TIRED OF THIS SITUATION THAT IM CONSIDERING RETURNING BOTH ITEMS and want my money bac****

I DONT WANT TO SPEAK TO ANOTHER CONSULTANT OR WANT ANOTHER DEFY TECHNICIAN TO COME OUT

All i want is either Makro to come fetch the items or give my money BACK!

EVEN THE DEFY TECHNICIAN said its Makros fault and should give us a new tumble dryer

We wasted over R5k now on a faulty item that isnt working.

To make it worse This is the first new item in 6 years that we bought and thing's aren't cheap So every cent matters

I'm utterly disappointed

Dont ever buy online again