Worst Service ever from Makro!!!! Stay away!!!

Worst customer experience EVER!! Never in my life will I ever buy something from Makro online again!!! We bought a fridge online and received it on the 30th of November, after my husband came home from work we removed all the packaging and put the fridge in place just to find the top door of the fridge is skew - damaged/faulty - I immediately called Makro customer services which they advised I must log a return on Makro website after numerous attempts of the site not allowing us to do it from various devices, I called Makro every day since to assist with the matter so that we can get the fridge replaced - 13 days later - still no answers! nobody returning our calls! We are still left without a fridge! This is a necessity! I am calling every day and still today no answers on when we will be assisted - Absolutely disgusting