Worst service ever from Makro Online- still waiting for delivery since 13 January

Worst experience ever from Makro Online! Ordered my item on 13 January with 2-5 working days delivery indicated (order nr MAK***). It is now 24 February and I still have not received my item. This is after numerous emails and phone calls to Makro. Despite some responses from Makro Customer care firstly confirming that there had been a delay in my order, they have now gone silent for the last 2 weeks with no response or feedback on my telephonic or email enquiries. Last response from Makro indicated that my package had to be handed over to courier for delivery- that was 3 weeks ago no delivery! Cannot get hold of this item anywhere else- otherwise I would have cancelled this order. Will NEVER use Makro online again!