Worst service ever from Makro Online (it's been 7 months and my goods are still not delivered)

Item: Makro
Rating: 1
Author: Mongezi P

I bought 55inch TV from Makro Online on the 29th November 2019 and still I have not received my delivery. I followed all possible routes (Makro care, Makro online complaints, Massmart complaints and Consumer Goods Services Ombud (CGSO)) to complain, however, no resolution. The CGSO officer Obakeng Rammila informed me that they do not respond to their request. I called the online helpline and spoke to Thandokuhle Ngwenya, during our conversation she put me on hold and never returned to the call. If Makro does not want my business then reimburse my funds.

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Replies (1)

Makro's replyOfficial

06 Jun 2020, 14:18

Good day Mongezi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 14:18

Official