WORST SERVICE EVER FROM MAKRO ONLINE

Item: Makro
Rating: 1
Author: Jacques E

WORST ONLINE SERVICE EVER FROM MAKRO. I HAVE BOUGHT AN ITEM 1 WEEK BEFORE LOCKDOWN. ON THE 28TH OF MAY 2020, I WAS INFORMED BY MAKRO THAT MY ORDER HAS BEEN CANCELLED. THE NEXT STEP WILL BE A REFUND YOU WOULD ASSUME. AFTER NUMEROUS EMAILS AND A VISIT TO THE CAPE GATE BRANCH AND SPEAKING TO AN ONLINE CONSULTANT THAT PROMISED TO FOLLOW UP ON MY REQUEST, NOTHING!!! MAKRO HAS BEEN SITTING WITH MY MONEY (R4000.00) FOR OVER 3 MONTHS NOW. EACH EMAIL GETS REFERRED TO SOMEONE ELSE WITH NO RESPONSE. I CAN'T GET HOLD OF ANYBODY ON THE PHONE NOR DOES ANYONE REPLY TO MY EMAILS.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 17:18

Good day Jacques,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 17:18

Official