SVDM
Sumareen Van Der Merwe
1 reviews | Active since Jun 2019
06 Jun 2019, 17:13
Worst service ever from Makro
I bought something on line on 24with a 2-7 working day delivery I have phoned several times and not one operator is coming back to me to help finalise my sale I still don’t have a tracking number to track my parcel. Call Centre consultants are making promises that I will be contact in 2 hours by a senior person to give me feedback on my overdue parcel but it seems like nobody at Makro can keep a promise
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Makro's replyOfficial
06 Jun 2019, 17:33Good day Sumareen,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the lack of contact from our contact center. We will contact the necessary departments and personnel to address this matter and revert with feedback. As soon as we receive further information, we will contact you.
Again, we do apologize for this inconvenience and we will escalate this matter to get it resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the lack of contact from our contact center. We will contact the necessary departments and personnel to address this matter and revert with feedback. As soon as we receive further information, we will contact you.
Again, we do apologize for this inconvenience and we will escalate this matter to get it resolved.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Jun 2019, 17:33
Official
Good day Sumareen,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the lack of contact from our contact center. We will contact the necessary departments and personnel to address this matter and revert with feedback. As soon as we receive further information, we will contact you.
Again, we do apologize for this inconvenience and we will escalate this matter to get it resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the lack of contact from our contact center. We will contact the necessary departments and personnel to address this matter and revert with feedback. As soon as we receive further information, we will contact you.
Again, we do apologize for this inconvenience and we will escalate this matter to get it resolved.
Kind Regards,
Makro Hellopeter Team