WORST SERVICE EVER!!!!! Faulty appliances sold!

Item: Makro
Rating: 1
Author: Bonita N

If I could give minus 1 star , I would.

I would show anyone away from Makro when deciding to purchase any appliances. Your T&C’s and customer care is up to scratch.

Your employees are extremely rude and no one ever phones you back. I bought a washing machine in april and this only worked for one week. The machine was delivered with a dent. I kept on phoning and phoning saying that I want a refund as stated on your t&c’s that if a product delivered is faulty within 6 months this may be refunded. I spent over 6500 rand. Worst service ever. Will not ever recommend to anyone.

Helpful (0)

Replies (2)

Makro's replyOfficial

30 Aug 2022, 09:01

Good day Bonita,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Makro's reply30 Aug 2022, 09:01

Official

Bonita N's updateReviewer Update

31 Aug 2022, 10:10

Tanya Nel from Mastercare contacted me within 24 hours.

My querie has been resolved less than 48 hours after my complain & I have to say that the service from Mastercare has been absolutley phenominal.

Thank you again Tanya & Mastercare for your quick & sufficient service.

Bonita N's update31 Aug 2022, 10:10

Reviewer Update