Worst service ever device not repaired

I bought a Gizzu PORTABLE PWR STATION (UPS) online last year in April worth R2999, it started giving me problems when i try using it, I called Makro customer care i was advised to take it instore for it to be booked for repairs they cant collect it cause it is an instore product. I went to strubensvalley to book it in for repair. I was called to come collect the device after a few weeks and this is the feedback on the note i got from SYNtech love technology the technician who was working on it is 131 Chester reference *** and quote " FAULT: error e06 as soon as its switched on NOTE: out of cpa - in warranty DIAGNOSIS: No fault found with unit working as intended WORK DONE: handing to dispatch"

I get at home i try to test it and it gives the same error and switches off immediately so the problem persists bear in mind when i got that error e06 (There is an AC over-load due to a short circuit and over heating)i googled what to do i rebooted the device still nothing.

The technician says the unit is working as intended,

I thought maybe i am the crazy one, I then went to google yet again to get the purpose of a UPS and quote " Uninterrupted power supplies to provide backup power, protecting equipment from damage in event of off grid power" well mine switches off immediately it does none of that the technician didn't see nothing wrong with it he didn't even bother to fix it even though he did state there is fault with the UPS as soon as it switches on.

I then called the call centre on the 27th February 2024 yet again and spoke to Pauline Matshawe or Matlaee please listen to the call. Is that how Makro call centre speak to their customers? i told the agent my story after being placed on hold for a while cause i asked for her name and surname.

The agent said that i need to go back yet again instore to have it booked again for repairs. first and foremost i am working from home my hours are getting affected and the excuses i keep on giving about the UPS sound ridiculous, calling my manager telling her the UPS is not yet fixed and i wont be able to work back your hours cause i have to yet again travel to strubens valley to book the device for repairs.

The agent said she is escalating the matter for me to her Team leader Simawethu, she then came back and said the TL is in a meeting and will call me back at 1o'clock guess what.. the TL hasn't bothers to call me its the 2nd day now wow that is one long meeting if you ask me.

Is this the service you provide to your customers book things for repairs bring them back not being repaired, agents being rude and team leaders not returning calls.

I am taking the UPS back for repairs how will i know whether it will be repaired this time around or it will be brought back un repaired yet again, when will the travelling back and forth end i am so disappointed with Makro