Worst service ever!

Item: Makro
Rating: 1

Purchased a Fridge from Makro online on 25/11/2018. On 09/10/19 the fridge stopped working. Went to Makro Bloem on the 11/10/19 and they referred me to call center. I contacted the call centre got call service ***, and was promised that the service provider will contact me the following week. The service provider, Electrocor from Bethlehem called on 14th and promised that a technician will come on 16th but till today no one has come or called us. I called the Makro call centre they promised to give feedback but still no one has contacted us. I called again today, I was kept on hold until the call ended. Yet the consultant does not call back. Our food is spoilt and no one seems to give care. Weather be your service provider or your call centre.

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Replies (2)

Makro's replyOfficial

23 Oct 2019, 15:42

Good day Thabo,

Thank you for reaching out to us and for taking our call.

Please be advised that we will follow up with the KIC technician to find out when they will call out to you and as soon as we receive that information, we will contact you.

We do humbly apologize for the inconvenience this has caused you and are looking to resolve as soon as possible.

Feedback to be relayed within 48 hours.

Kind Regards,
Makro Hellopeter Team

Makro's reply23 Oct 2019, 15:42

Official

's updateReviewer Update

28 Oct 2019, 15:14

It's been over a week and yet no technician has come to check the fridge. I call Makro's contact centre. Spoke to one of your consultants and promised to get back to me and still today he has not. Apparently the service provider called me which they have not. I spoke to one if their managers who promised it will be sorted out last week and no communication has been done.
I am not sure if Makro does care about your customers or not.
Atleast if there was an on going communication but there is zero care from Makro.

's update28 Oct 2019, 15:14

Reviewer Update