Worst service ever and I normally buy online

I bought a KIC fridge which had a noise as if its a kettle boiling, requested a return noted faulty noise. They had said they will send someone to check it but had to wait and call and rather they sent someone to collect after numerous calls. it was only checked after it left my house. I kept calling to find out what feedback they had, after I had mentioned I cannot stay without a fridge, one consultant then said my refund is being processed, I asked more than twice and said since you confirming that I will be refunded, let me rather buy another fridge because I couldn't wait and I did so, Nombulelo Jack assisted to get the new fridge delivered ASAP. It has been over a month now, my money hasn't been refunded but and no clear update on what is happening instead My R4999 is with Makro while that KIC fridge is still with them. I WANT MY MONEY BACK