Worst service ever

Your service has been nothing short of appalling. I placed an order on 28 November with an expected delivery date of 30 November. It is now overdue, and I still have not received it. Today, I received an email stating that your courier partner attempted delivery, yet there is no evidence to support this claim, and the app remains completely unhelpful with no updates.

When I contacted your customer service team for clarification, I was met with unprofessionalism and incompetence. Neither of the two consultants I spoke to could provide an explanation for the delay or offer a resolution. I demand immediate action.

Update the status of my order on the app, provide a confirmed date for the reattempted delivery, and ensure I receive clear timelines for both of my pending orders.

I have been calling all day to get an update on my order, but the experience has been extremely frustrating. A staff member named Jabu ended the call when they couldn’t provide answers, and the same happened with Mbalenhle. When I finally spoke to Nobuhle, she informed me that a portion of my order is packed and waiting for the courier to collect it, which aligns with what I see on the app. However, I have already received that portion of my order, so the system you use to provide order updates is highly misleading.

Regarding the second part of my order, I asked about the delivery of my washing machine. Nobuhle stated that it is being outsourced, but how can I trust this information when I was previously given false updates? I requested that Nobuhle escalate the issue to the manager, Phumzile, but she claimed that the manager had already left for the day. This is also untrue because earlier, when I asked to speak to the manager, one consultant said it was impossible, and another claimed they were in a meeting.

The level of inconsistency in the information provided is unacceptable and makes it impossible for customers to trust the process or receive accurate updates. I would appreciate it if this matter could be resolved as soon as possible, with clear and reliable information provided regarding the remaining part of my order and its delivery status