Worst service ever

Handed in my Microwave 3 times for repairs, still not fixed. I have handed it in now for the 4th time, so that they can give me my money back or a new Microwave. It is a week and 4 days and I am still waiting for an answer regarding a New Microwave. Now that Makro must give after service, they are very slow on that.

Worst service ever. They never phone you back on a regular base, like qouted on there Terms & Conditions. The people are never available or they are on lunch. They don't return your calls. When they want your money, they take it immediately.

Can somebody please explain to me, why Makro take your money very quickly, but very slow in after service of giving your money back or a New Microwave 🤔

Makro is very good in giving excuses and taking your money. But very pathetic in after service and giving back your money.