1 reviews | Active since May 2016
Worst service ever
I am beyond frustrated with the service I have received from Makro.
I ordered my husband’s birthday gift, and delivery was promised by Friday. Friday came and went with no delivery, no email update, and no communication from Makro or the courier company.
I contacted Makro on Friday and was told it was with the courier and would be delivered. Saturday came, and I was given the same story. Now it is Wednesday, almost a week later, and I still have no delivery.
Today I was transferred to Marketplace, where I was told the courier was trying to collect the item from the seller and that there had been a failed attempt. I was then told that if the item could not be delivered, I would be refunded within 5–7 working days. After explaining my situation and stressing that this is a birthday gift that I urgently need, I simply received the exact same scripted response again, followed by a survey asking whether I was satisfied with the service.
What kind of customer service is this?
My husband’s birthday is on Friday, and because of Makro’s lack of urgency, communication, and accountability, I am now left without the gift I ordered in advance. The customer service agents seem completely uninterested in helping and continue sending the same copy-and-paste responses as though customers are incapable of understanding English or reading previous messages.
For a company as large as Makro, this is extremely unprofessional. Customers deserve proper communication, real assistance, and some sense of urgency when things go wrong. Instead, we are left chasing answers while being treated like an inconvenience.
This experience has been absolutely terrible.
Since Friday, I have spent days trying to get answers from Makro. First, I was told that the order was with the courier. Then I was told the courier was unable to reach the seller. After that, I was told I might receive a refund or that the matter would be resolved soon. Throughout all of this, I repeatedly explained that this was my husband’s birthday gift and that I needed it urgently.
On Tuesday, I submitted another HelloPeter complaint. Someone from Makro called me and promised to investigate. I again explained that I needed the gift before my husband’s birthday. Today is his birthday, and I still have nothing. No delivery, no solution, and no meaningful communication.
I even offered to collect the item myself from a nearby store, whether Clearwater or another location, despite having paid for delivery. If the item could not be delivered, all Makro had to do was tell me where I could collect it. Instead, I was left waiting.
What frustrates me most is that Makro keeps referring customers to Marketplace sellers. I did not purchase from a Marketplace website. I purchased from Makro’s website and paid Makro. As the customer, I should not have to chase multiple parties to get an order that was already paid for.
I recently saw content from Dario Thompson discussing similar delivery problems with an order that took weeks to arrive. At the time, I assumed it was an isolated incident. After reading numerous reviews on HelloPeter, it is clear that many customers are experiencing the same issues with Makro’s online ordering and delivery services.
The customer service experience has been extremely disappointing. Responses on WhatsApp are repetitive and unhelpful, and nobody seems genuinely interested in resolving the issue. Customers pay for these products and deserve proper service and communication.
The only emails I received were the order confirmation and a notification stating that delivery was expected last Friday. Since then, there has been complete silence, despite my money being taken immediately. Offering a refund that may take five to seven working days does not solve the problem, especially when the item was purchased for a specific occasion.
Makro has completely ruined my husband’s birthday gift plans. For a company of this size and reputation, this level of service is unacceptable. Based on this experience, I will not be purchasing from Makro again, whether online or in-store, and I will certainly be sharing my experience with others.
My advice to potential customers: think carefully before ordering online from Makro if you expect your order to arrive when promised.
Since Friday, I have spent days trying to get answers from Makro. First, I was told that the order was with the courier. Then I was told the courier was unable to reach the seller. After that, I was told I might receive a refund or that the matter would be resolved soon. Throughout all of this, I repeatedly explained that this was my husband’s birthday gift and that I needed it urgently.
On Tuesday, I submitted another HelloPeter complaint. Someone from Makro called me and promised to investigate. I again explained that I needed the gift before my husband’s birthday. Today is his birthday, and I still have nothing. No delivery, no solution, and no meaningful communication.
I even offered to collect the item myself from a nearby store, whether Clearwater or another location, despite having paid for delivery. If the item could not be delivered, all Makro had to do was tell me where I could collect it. Instead, I was left waiting.
What frustrates me most is that Makro keeps referring customers to Marketplace sellers. I did not purchase from a Marketplace website. I purchased from Makro’s website and paid Makro. As the customer, I should not have to chase multiple parties to get an order that was already paid for.
I recently saw content from Dario Thompson discussing similar delivery problems with an order that took weeks to arrive. At the time, I assumed it was an isolated incident. After reading numerous reviews on HelloPeter, it is clear that many customers are experiencing the same issues with Makro’s online ordering and delivery services.
The customer service experience has been extremely disappointing. Responses on WhatsApp are repetitive and unhelpful, and nobody seems genuinely interested in resolving the issue. Customers pay for these products and deserve proper service and communication.
The only emails I received were the order confirmation and a notification stating that delivery was expected last Friday. Since then, there has been complete silence, despite my money being taken immediately. Offering a refund that may take five to seven working days does not solve the problem, especially when the item was purchased for a specific occasion.
Makro has completely ruined my husband’s birthday gift plans. For a company of this size and reputation, this level of service is unacceptable. Based on this experience, I will not be purchasing from Makro again, whether online or in-store, and I will certainly be sharing my experience with others.
My advice to potential customers: think carefully before ordering online from Makro if you expect your order to arrive when promised.