Worst service ever

I placed an order online on the 25th August, for 6 items. Somehow my order was splitted and I have no order why?. The 1st order with 4 items was the deliverd on Wednesday the 31st August only to find they have only brought 2items which were 2packets of pinpops. I asked the delivery guy and they said they had no idea why the order was incomplete. Since Wednesday I've been calling Makro to find out what happened to the rest of my order and I get sent from pillar to post and they will take my details and someone from the store will contact me. Each and every day I have to use my airtime and data to contact Makro and find out what is happening but I am not getting any assistance. Today I was given a number to contact which is for Germiston branch where my order was coming from. Even with that I don't know why my order had to come from Germiston when I reside in KZN, Port Shepstone this has complicated things even further as Germiston is miles away from me and getting in touch with their online department is a nightmare. Even now I don't have answers where my order is, or when I will be receiving it as each time I call I am always told, they will enquire and get back to me but they never does. This has inconvenient my life so much and I will never ever use Makro stores again. There's no customer service, the Facebook page is also a nightmare as they only send automated replies and that's it. Makro I need my order or my money back immediately. Kindly respond to me with a more accurate information. My contact number is ***