WORST SERVICE EVER 😤😤🤮🤮🤮!!!!!!!

I bought a washing machine online on 10/03/2023 which was delivered on 15/03/2023 however we noticed that the washing machine had a dent and the cord appeared to be burnt .

The following day I logged a call advising of the defaults and I was advised to send pictures and so I did . Considering the 48 hours turn around time for Makro respond , no acknowledgment of receipt of email . I called in again and the consultant bluntly said they didn’t receive anything - we reconfirmed email address and it turned out that the emails were correct . Towards the end of the he indicated that they managed to locate the emails and will escalate the query however till date nothing has come to fruition instead all I’m getting are promises from one agent to the another .

Yesterday 24/03/2023 I spoke to Nthabiseng at 10:00 am who promised to call back after consulting the general manager and operational manager, 2 hours later I had to call in because I didn’t receive any call nor update.

I spoke to Maleko Matsweni who promised to call and indeed called back however I missed her calls and when I returned her call I was told she was on lunch and was transferred to the appliance department manager who liaised(2:30-3:00pm) with the online manager on my behalf and was again promised that they will call me since the matter is receiving attention however such call was not made to me .

It’s disappointing to see how inconsiderate MAKRO is :

If I don’t call in to follow up , no one bothers to provide an update.