JP
Johan P
1 reviews | Active since May 2023
11 May 2023, 12:12
Worst service ever
I am fed up with Makro returns. I took my sinotec sounbar in, still under warranty, on the 12 March 2023 where they told me it takes up to 6 weeks for it to be assessed and fixed. 8 May 2023, 8 weeks later I had to phone and find out what is going on. Since the 8th I have been phoning everyday because they wanted to send me some quote which I was not informed of. The quote still hasn't been sent, apparently I have to either pay the quote or a rejection fee (which I was also not informed of) to get my product back. I am sick of this poor service and surprise costs that suddenly pops up. If I knew from the start that this was the process I would have taken my business elsewhere for getting my product fixed.
Helpful (0)
Replies (2)0
Replies (2)JP
Johan P's updateReviewer Update
16 May 2023, 14:40It is very nice to receive an apology but that doesn't mean my query is sorted out. It has been a further 4 days again now and I am yet to receive any updated feedback on this query. I am seriously getting angrier and angrier. Someone better sort this out ASAP or my next stop would be the CPA. Multi million Rand company but you can't even manage to sort out something as mundain as a product that is still under warranty and needs to be fixed.
JP
Johan P's update16 May 2023, 14:40
Reviewer Update
It is very nice to receive an apology but that doesn't mean my query is sorted out. It has been a further 4 days again now and I am yet to receive any updated feedback on this query. I am seriously getting angrier and angrier. Someone better sort this out ASAP or my next stop would be the CPA. Multi million Rand company but you can't even manage to sort out something as mundain as a product that is still under warranty and needs to be fixed.
JP
Johan P's updateReviewer Update
22 May 2023, 12:10It has now been almost a week since my last review on my first complaint. Makro has not reached out to me at all. I will not let this go and let you basically ***** my property. I will now go to a police station and open a case of theft, because that is what it is now. I want my product back, fixed or not. I also hope to encourage as much people as I can to stop supporting Makro.
JP
Johan P's update22 May 2023, 12:10
Reviewer Update
It has now been almost a week since my last review on my first complaint. Makro has not reached out to me at all. I will not let this go and let you basically ***** my property. I will now go to a police station and open a case of theft, because that is what it is now. I want my product back, fixed or not. I also hope to encourage as much people as I can to stop supporting Makro.