Worst Service EVER

Called Makro crown mines today and was put through to Sandile in food division sales. Explained to him that i need a quotation for 50 Christmas hampers that im buying for disadvantaged families. Humbly asked him to call me back as i was calling from my cell and was concerned of running out of airtime while we were talking. That never happened, i later called bk and spoke to Sonja who just put the phone aside while she was trying to find Sandile. The phone was not even on hold or mute, could hear them chatting in the backround while my airtime was getting depleted. Can someone who knows what they are doing assist??????<br> <br> Im very disappointed!!!<br> <br>