Worst Service Ever

I placed an online order on 29 Nov. By 23 Dec I still did not receive my order and did a follow-up. I got a response that they did not have stock, even though when I placed the order it showed the items in stock. I was then told that my order will be available on 5 Jan. Now they say the order for the items was only placed on Monday 3 Jan and they cannot give me a delivery date. When I asked for a refund, they said it will take up to 15 days even though their own website says 10 days. Worst service ever. Do not order from Makro online.