Worst service ever

Item: Makro
Rating: 1
Author: Slie M

If I could give them no star. Ordered online and their system said the phone was delivered. Struggled to get help. Struggled even more to get the order canceled as I saw it as a **** since I never received the phone. I ordered on 18 November. Asked for a refund on 25 November. The refund was only processed on 4 December and I still have to wait another 10 days to get the money back on my account. I will never buy anything at Makro ever again. Yhoo I work hard to be given such ridiculous service. The follow-up team is made of ghosts!!! They never call to follow up.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Dec 2019, 16:27

Good day Slie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Dec 2019, 16:27

Official