Worst service ever !

Makro Woodmead bad service, late last year I took my Gas Cylinder for a refill on the process I lost my slip went back twice last year and the guys by the gas division could not assist me without a slip ofcourse . This year I went again to ask if they can help only then they referred me to speak to one of the floor managers in this case I spoke to lady by the name of Boitumelo Leuta, she took my card traced the payment and she said to me she was unable to print me POP as the printer is not ( Makro is a reseller of printers at the and they have office besides the store with Printers ) this was on 23-04-2020 Thursday and he she took my details and promised to call me back the next day Friday 24-04-2020 to come and collect my cylinder the weekend past I tried to call the store I was holding for than 30 minutes, on the 28-04-2020 yesterday I went back to Makro I was directed to Boitumelo’s office who told me with different story that she never said she will call me back next day to get my cylinder. Till this day I don’t have my Slip/POP record from Makro nor my cylinder and money back to refill elsewhere. I find it completely unfair and *********, one staff of Makro saw me outside walking to my car said to me what they are doing is unfair a lot white people come every year complaining with the same issue and they get their cylinder the same day it has been now almost a year driving back and forth to makro just to get my cylinder back and my money …..