Worst Service, disappointing at best.

I was appalled by the service from Makro, it's not even the first time I received this type of service from Makro, the 1st time I let it slide because mistakes do happen. Honestly, after speak to Siboniso/Simiso and Refilwe(His supervisor from what I understand) I get the feeling, no one actually gave a toss about my frustrations, while they explained procedures and 3rd party suppliers I did not want to hear about, all they could do was offer a refund, a refund, that was it. While I also made it clear to them that I wanted the order I ordered for, they kept repeating the same old story of 3rd party suppliers this and that, no going beyond and above, no trying to find out what could have happened, none of the options, the only available option was a refund because I'm also aware that it would make thier lives alot easier to wrap it up, and move on. That's the sense I got from Makro and staff, no commitment to the service delivery at all, I'm utterly disappointed in Makro as a whole, it left such a bitter sweet taste to my mouth and the nonchalant attitude from both people I spoke to, spoke volumes on how Makro treat a certain type of customers and how far less they would go for them. I'm well aware that I'm one person, but I can only imagine others who have gone through such frustrations and we're unable to even voice that out, I might be one person but word of mouth is still the most powerful mode of marketing, one day Makro will wonder why their margins are declining but you would have forgotten this fact, I might use Makro services again in the future, I don't know after this experience it might take a while, but if I do I hope you would have gotten back to your drawing board and teach better and try and do better... Extremely disappointed customer!!!