KM
Katleho M
1 reviews | Active since Jan 2019
24 Dec 2019, 09:20
Worst service delivery in the country!
I had made an order a month ago, and I still have not received anything! The whole point of making purchases a month ago was to consume it during the festive season. But where is it? I made a complaint but a measly R100 voucher was and some sop story sending apologies was given, that was a week ago! I still don't have my purchase and I want money back! This is ridiculous!
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Replies (1)
Makro's replyOfficial
29 Dec 2019, 09:45Good day Katleho
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we are sorry that after you've been contacting us still your query hasn't been solved. please kindly allow us to work on the query internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we are sorry that after you've been contacting us still your query hasn't been solved. please kindly allow us to work on the query internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro's reply29 Dec 2019, 09:45
Official
Good day Katleho
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we are sorry that after you've been contacting us still your query hasn't been solved. please kindly allow us to work on the query internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we are sorry that after you've been contacting us still your query hasn't been solved. please kindly allow us to work on the query internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards