Worst service

Bought mouse and keyboard sets and x2 headsets online. I signed for the box under the impression all the items were in the one box. Only the mouse and keyboard sets were in the box. We reported it to Makro and have not had a resolution since 20 March. I have sent 6 emails and made 2 phone calls. No reply on the emails and the first call i was told its under investigation, the 2nd call i was put on hold for a long time and then the call dropped.

I need this sorted out by close of business tomorrow. Please send me proof that you will deliver the headsets OR credit our account.

I am trying to be reasonable and not even asking for a refund.

This is too much admin for headset that cost around R1200. Such a big company should take better care of their clients.

My ticket number is ***. I expect a resonse on 10 May 2023