Worst Service

I placed an order online on 06/11/2024, next day I received an sms that certain items are out of stock, they’ll refund me in 5-7 business days, a week later I called the call center for an update as the funds haven’t reflected on my account,I was told they’ll escalate it, I’ve been calling everyday since then I’ve been told they payment status says “failed” & no one knows why, everyday I’ve been told its been re-escalated to the finance team. They promise to keep me updated but they never call me back. I want my refund today!!!