IS
Ilse S
1 reviews | Active since Dec 2014
14 Jan 2021, 18:17
Worst service at Makro Store Wonderboom
I had the worst experience at Makro Store Wonderboom today. I was at the electronics department, specifically at the TV department. There was almost no customers, it was very quiet. The staff , all 12 of them were rude, unresponsive, and not knowledgeable regarding the products that they are selling. I had to call a registered DSTV specialist to explain to them what i was looking for. They could not understand, argued with me as client and even walked away and went on lunch while assisting me. The worst service!!!!
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Makro's replyOfficial
15 Jan 2021, 09:21Good day Ilse,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, please leave this with us and we will be in contact with the relevant parties at store to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, please leave this with us and we will be in contact with the relevant parties at store to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jan 2021, 09:21
Official
Good day Ilse,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, please leave this with us and we will be in contact with the relevant parties at store to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, please leave this with us and we will be in contact with the relevant parties at store to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team