RA
Riaan A
1 reviews | Active since Apr 2019
02 Apr 2019, 11:34
WORST service at Makro SA
The WORST customer service from the guys at Makro Card Services. I app**** for a Makro Card and it was approved with the Bank Statements i provided as well as a copy of my South African Passport. I have been abroad for more than 9 years and don't have my South African ID yet. Yet, they refuse to give me my card when providing them with my South African Passport, which is a valid South African Identification document and contains my ID number as well as my picture. I cannot understand why they cannot accept my passport as even my bank accepted it as proof of identification.
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Replies (4)0
Replies (4)
Makro's replyOfficial
02 Apr 2019, 12:21Good day Riaan
Thank you for bringing this to our attention.
My apologies for the service you have experienced at one of our store.
Kindly note that we tried calling you on the number provided, however, our calls went unanswered. We need your passport number and the name of the store in question in order for us to escalate this matter accordingly.
Kindly advise as to when will it be convenient for us to contact you.
Your prompt reply will be highly appreciated.
Kind regards
Hellopeter Team
Thank you for bringing this to our attention.
My apologies for the service you have experienced at one of our store.
Kindly note that we tried calling you on the number provided, however, our calls went unanswered. We need your passport number and the name of the store in question in order for us to escalate this matter accordingly.
Kindly advise as to when will it be convenient for us to contact you.
Your prompt reply will be highly appreciated.
Kind regards
Hellopeter Team
Makro's reply02 Apr 2019, 12:21
Official
Good day Riaan
Thank you for bringing this to our attention.
My apologies for the service you have experienced at one of our store.
Kindly note that we tried calling you on the number provided, however, our calls went unanswered. We need your passport number and the name of the store in question in order for us to escalate this matter accordingly.
Kindly advise as to when will it be convenient for us to contact you.
Your prompt reply will be highly appreciated.
Kind regards
Hellopeter Team
Thank you for bringing this to our attention.
My apologies for the service you have experienced at one of our store.
Kindly note that we tried calling you on the number provided, however, our calls went unanswered. We need your passport number and the name of the store in question in order for us to escalate this matter accordingly.
Kindly advise as to when will it be convenient for us to contact you.
Your prompt reply will be highly appreciated.
Kind regards
Hellopeter Team
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Riaan A's updateReviewer Update
02 Apr 2019, 15:00Good Afternoon, apologies. You can all me anytime this afternoon. I will be available on my phone @ **********
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Riaan A's update02 Apr 2019, 15:00
Reviewer Update
Good Afternoon, apologies. You can all me anytime this afternoon. I will be available on my phone @ **********
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Riaan A's updateReviewer Update
02 Apr 2019, 15:04The store name is Makro in Wonderboom (270 Lavender W Rd, Wonderboom, Pretoria, 0182) and my ID nr is ********** ********** and my Passport nr is: M ********** 6
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Riaan A's update02 Apr 2019, 15:04
Reviewer Update
The store name is Makro in Wonderboom (270 Lavender W Rd, Wonderboom, Pretoria, 0182) and my ID nr is ********** ********** and my Passport nr is: M ********** 6
RA
Riaan A's updateReviewer Update
03 Apr 2019, 12:43After several calls and empty promises and giving me feedback, yet i have received nothing whatsoever. The Regional Manager would have been contacted and i had to write emails explaining my whole story all over again and still waiting. Not even the decency to let me know what is happening .
RA
Riaan A's update03 Apr 2019, 12:43
Reviewer Update
After several calls and empty promises and giving me feedback, yet i have received nothing whatsoever. The Regional Manager would have been contacted and i had to write emails explaining my whole story all over again and still waiting. Not even the decency to let me know what is happening .