1 reviews | Active since Dec 2015
worst service at MAKRO
Tuesday 8 Oct 2019 i received a dented fridge refused to take it. Went to the store inquiry of the dented fridge and the filter installation. Was told LG will contact me after 48 hrs and a proper fridge will be delivered the following day. NO DELIVERY came. Only received the fridge Thursday 10th Oct 2019 with NO INSTALLATION still. Went to the store once again received stories and was told i`ll have to install it myself! told them i need an authorization in black and white; till today i`m still waiting. FUNNY, the couple that bought the same fridge same day received the fridge the following day with installation! WOW! yet we received a stinking service. there`s more can`t write everything here as i am limited. JUST FEEL LIKE THEY ARE TAKING ADVANTAGE!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist in this regard and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist in this regard and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
They sent us an email stating that we must find a certified plumber!
This can’t be, we buy a fridge that comes with installation now we have to find our own plumber???. This is ridiculous.
Now the story has changed again ???? I am tired of this nonsense going to the store today!
They sent us an email stating that we must find a certified plumber!
This can’t be, we buy a fridge that comes with installation now we have to find our own plumber???. This is ridiculous.
Now the story has changed again ???? I am tired of this nonsense going to the store today!