EP
Eddie P
1 reviews | Active since Sept 2012
26 Aug 2019, 17:38
Worst service and no-care attitude!
Ordered online on 12 August 2019 and most of the items were delivered before the promised date. However, I have been trying since to get the remaining items delivered but no luck! Emails, even with the CEO, Doug Jones having been cc'd, and phone calls are being ignored! Dealt with a lady by the name of Fatima Sithole but promises just remain that! When you phone in to try and get it resolved you are asked to hold on but then after 10 minutes or so you rather terminate as your health due to rising blood pressure is far more valuable. They don't even have the courtesy to return your call although they have all your details! Why try to run with the big dogs if you are acting like a Chihuahua!
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Replies (1)Makro's replyOfficial
27 Aug 2019, 09:36Good day Eddie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the business day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the business day.
Kind Regards,
Makro Hellopeter Team
Makro's reply27 Aug 2019, 09:36
Official
Good day Eddie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the business day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the business day.
Kind Regards,
Makro Hellopeter Team
