WORST SERVICE

SO BELOW IS A COMPLAINT I LOGGED AND THE FEEDBACK. IVE FOLLOWED UP 6 TIMES AFTER I LOGGED THE COMPLAINT!!!! AND NO BIKE!!!! I AM LITERARY IN TEARS RIGHT NOW!!!!!!WHAT MUST I TELL MY LITTLE GIRL TOMORROW!!!!! MAKRO KEEPS ON MAKING PROMISES AND NOW WHEN I AM PHONING THEY SAY MY ORDER IS CANCELLED!!!!!!!!!!!!! what a pathetic place to deal with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We made a payment to them from std bank on 26/11/19. phoned at least 5 times. sent at least 4/5 emails. They could not find our proof of payment even though it was sent to them numerous times. on 18/12/19 i spoke to a stand in teamleader Mogethi (not sure of the spelling) that he will phone me back before 5pm on 18/12/2019 with feedback and no feedback until now. i mean this is a Christmas gift for my daughter . i am on the phone with them now as i am typing. phone call started at 10:13 and it is now 10:42 and no assistance yet, i asked to speak to a manager and this is how long they make you wait!!!! if this is the kind of service then my family and me will never be dealing with them ever again..... this is so pathetic!!!! i dont advise anyone to deal with them

I JUST PUT THE PHONE DOWN NOW AT 11:33!!!!!!!!!!!***!!!!!!!!!!!!!!!! ON A CALL FROM 10:13 UNTIL 11:33 WITH NO ASSISTANCE!!!!!!!!!!!THIS IS THE LAST TIME I WILL DO ANY BUSINESS WITH MAKRO!!!!!! SPOKE TO ALICE ON THE CALL. SHE WANTED TO PUT ME THROUGH TO MOGETHI BUT I DID NOT WANT TO SPEAK TO HIS AS HE MADE EMPTY PROMISES YESTERDAY. SHE WENT TO FIND A MANAGER BUT ALL MANAGERS IS IN A MEETING!!!!!!!!!!!!!!!! HOW DO YOU HAVE ALL MANAGERS IN A MEETING!!!!!!!! I TOLD HER TO GET ONE AND WAS JUST HOLDING ON FOR ONE BUT 1 HOUR AND 20 MINUTES LATER I WAS STILL HOLDING!!!!!!!!!!!!!!! I HAVE SPENT R300 AIRTIME ALREADY TO SORT THIS NONSENSE OUT AND I DONT EVEN WANT TO KNOW HOW MUCH THIS LAND LINE CALL IS GOING TO COST!!!!!!!!!!!!!!!!!!!!!!

M Makro's reply: 19 Dec 2019, 13:29

Good day Zelda,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards, Makro Hello Peter Team