Worst Service

I logged a return on 2 of the delivered items on the 31st of July 2024. A driver was only sent out on the 19th of August after logging several calls. I have been calling and writing emails, they are not coming back to me with regards to my enquiry. It's now a month since I logged this return. I always have to call and am being told the item is being assessed. It can't take a week to assess a curtain