Worst service

I placed an order on the 22de July 2024 for a NexGrill Pellet Smoker Bundle, delivery was supposed to be 2 to 5 days, it took 7 and when it arrived it did not have all the items in the bundle, I contacted Makro and this has now been an issue that Marko can't seem to get sorted out. I've been on the phone with Makro almost every day since the 31st July to try get this sorted, I was told on the 2 Aug that my missing item will be delivered by that afternoon, I'm still waiting. Now I was told that it will only be between the 8th to 12th Aug. all I get from Makro is a "we are sorry for the inconvenience", nothing gets sorted out and nothing is done to make up for this inconvenience, which has since now cost me more money as well. Worst service I've ever had from Makro. Seems like a R15,000.00 order doesn't mean anything to you