WORST RETAIL EXPERIENCE - STAY FAR AWAY!

Alright so today we are on day 7 after I was FORCED to cancel my order & accept a refund. STILL NO MONEY, STILL NO PRODUCT, STILL NO WORD from Makro complaints team(FYI they promise, on this platform, a response turnaround of 24-48 hours). Also no response to my numerous communications to management, customer service consultants & store staff.

Makro is advertising products that they DON'T have in stock. They take your money no questions asked but once the order is placed you will not hear a word from anyone until you receive a email/call(if you are lucky) after 30 days stating the product is actually not in stock and your order is cancelled. Take note that they don't offer an alternative nor do they actually refund you your money. If you go through the reviews below you will see 100s if similar issues. All of them are high value items & also require upfront payment.

My order was/is valued at R5999 which I paid in full on 20 April 2020 because of my eagerness to get the advertised product at the advertised price & also because they stated on site limited stock available. So the agreement in which I entered was to receive a product in full if I pay in full whilst there is still stock available, which I did. The promotion ran until end of April with stock showing. They ran a similar promotion in May at the same price again with stock showing. On 20 May I get a email to inform the order was cancelled due to low stock but yet the item was still on promotion & available via their online shop with stock showing in various provinces.

Take a moment to consider the interest earned on these "ghost product" promotions. If 100 people bought the same "promotional product" I had & also did not receive their products then that means Makro held R600 000 worth of customer cash in their accounts for a period of 30 days. Have a look at the Consumer Protection Act the sections covering bait marketing & overselling. Makro is taking their customers money & then earning interest on moneys paid by these customers for products not actually available & then refunding at a later stage after they earn their interest.

Don't expect any type of special treatment either. You will be on the phone for at least 2 hours with no resolve. I had a lovely customer service consultant with an attitude of teenage girl asking me why I am shouting at her... this after 3 calls to the call center with ZERO help, 3 emails to their support email with no response, Hello Peter review & direct contact with the store.

Just to reiterate - 37 Days later & I still have no product, no refund, no explanation, no apology.

I will never in my life purchase anything from Makro or any MassMart store & will make it my mission to inform all consumers of Makro's ******** business practices through every channel possible until I receive a personal response from the person who took it upon themselves to cancel my order.

If you have had a similar experience where you have paid for an order only for it to be cancelled after 30 days(without your instruction) & not received a refund please contact me.