Worst products Makro could ever sell!!!!

I purchased two heaters on Makro online on the 28th of May 2020 and had it delivered to me on the 31st of May 2020. On the 4th of June 2020 I switching on one of the heaters I had purchased and to my surprise it nolonger went on. I then logged the query on the very same day online to have it repaired. Nobody responded to that email until the 8th of June where I receive an email from Thabo Mokalapa who advised that a courier guy would come collect and I should have the original package it came in. I responded to him explaining that I had thrown away the box in my mind thinking I’d never need it again and what’s the way forward and Thabo responded back to me. On the 11th of June I took it to myself to call and email Makro yet again to find out what’s the way forward as I still don’t have a big heater to use and the one I currently have is still not switching on and this time Lethukhule Hlatshwayo responded but didn’t say anything than send me a automated draft email. That very same day the courier guy came to collect however I didn’t have an original box packaging to return the heater in and I tried to call Makro of which took forever to respond resulting to the courier guy leaving as they had other deliveries to attend to. The next day being Friday the 12th of June I sent another that has not been responded to even to this day. The courier guys called me in Monday to arrange a collection day and we both agreed for Wednesday the 17th of June but nobody came. This morning I decided to try the heater and to my surprise it’s now going on but keeps tripping the main switch plug. I’ve been trying to call Makro online and I’ve been put on hold for the longest time in my 3 attempts. The first attempt an agent answered but pretended not to hear me and ended the call. The second time after holding for over 10mins the line just went off and my last attempt I spoke to a lady by the name of Bongi and explained to her what’s been happening. While conversing with her again my call was hung up from their side. I am super annoyed and angry about this situation and the service I’ve received trying to get this matter resolved. I had to go buy another heater from Makro yesterday as my house is extremely cold and I have 2 young babies who can’t afford to get a cold during this pandemic times we are facing. The other small heater that I had purchased together with the initial heater I had issues with also now isn’t heating up like it did before hence I decided to go buy another heater. I’ve wasted so much money and time on this issue all I want to for these 2 heaters I’ve purchased to be exchanged or get my refund because I can’t be buying something that wants to work at its own time and another that is not doing its job of heating up anymore. I’m at my wits about this whole situation and Makro should respond to my numerous emails about a way forward!!!!!!!!!