N
Ntando

1 reviews | Active since Mar 2023

18 Dec 2024, 11:46

Worst Ordering Experience with Makro

Extremely disappointed by Makro!! I recently placed an order with Makro, which included several items, one of which was a fan. After making the payment, I was informed two days later that the fan was out of stock, and it was removed from my order. This was extremely disappointing and unacceptable, as the fan was the most important item I needed from the purchase.

Makro should have checked their stock levels before allowing me to place the order. Their failure to do so has not only caused a major inconvenience but also left me stranded without the fan that I urgently need. To make matters worse, they did not offer any alternatives or solutions to address this inconvenience and disappointment.

This experience has been frustrating and reflects poorly on Makro's inventory management and customer service. I expected better from such a well-known company. I hope they take immediate steps to improve their processes and ensure a better shopping experience for their customers in the future.

0
Replies (1)
Makro
Makro's reply30 Dec 2024, 11:30
Official
 Hi Ntando, 

Thank you for your review on our Hellopeter platform. 

Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We want to express our heartfelt apologies once more for the troubles you've faced. 
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***. 
Kind regards,
Makro Hello Peter Team 

 

Best regards,