Worst Online store ever!!!

I made a purchase on Makro online on the 21st of November, I then cancelled my order on the same day and was told that I would get my money back in 5days. I called 5 days later and was told I would get my money back in 5 working days, I called back again for the 3rd time and was told it was now 7 working days. I called back today as I have still not received my money back and I am now being told that it would take 10 working days???

Please can someone from the finance department contact me urgently, this is absolutely ridiculous that a reversal cannot be done in a timeous manor.

I have asked to speak to manager every time I called, and nobody in the call centre seems to have a manager.