worst online store
<p>I made an online purchase on 28 November 2016 for 2 x Hp printers. only received delivery of one unit.<br />I have been making queries from the 30th of november as to the delivery the 2nd unit.<br />i have spoken to 3 different people, namely, emmanuel, thabiso and anthony, none of which were able to provide any feedback.<br />All 3 of them promised to get back to me and they didn’t. i had to call back several times to try and get some feedback. <br />I called Rtt the courier company used to delver the first item, they confirmed that they had only received 1 item to deliver. its been 2 weeks, still no delivery and no response from sharleen botha the manager of the call centre. </p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,