1 reviews | Active since Jul 2018
Worst Online Shopping Experience : MAKRO
Worst online shopping experience received from Makro Online. Placed an order on the 6th of December - 23L Milex Airfryer…. The delivery stated 2-5 days!!!! Since then the order was packed on the 6th and nothing else happened since. Phoned the call center several times, holding on for up to 15 minutes each time, only to get : it was Black Friday and they have a backlog…. When I phoned the branch where my airfryer is packed - they can’t give me answers and cut my call off. When I repeatedly phoned back (which I was first in line) they would drop the call deliberately.
I will NEVER make use of Makro online again in my LIFE!!!
When I had a look on their FB page, I saw that there are LOTS of UNHAPPY online shoppers experiencing the same problem as I am.
This is extremely poor service, I would stay with Takealot in the future - as they have EXCELLENT service delivery.
Makro order : MAK***
(MAKRO: Hi JUANE Your Makro order MAK*** has been handed to our courier partner. Look out for an SMS from them on the day of delivery.)
Then when I phone DSV they tell me that they DO NOT HAVE MY PARCEL and it WAS NOT HANDED to them as stated in the sms. They tell me you are lying!!!
They do not do pick ups on public holidays…. I need answers Makro SA
(MAKRO: Hi JUANE Your Makro order MAK*** has been handed to our courier partner. Look out for an SMS from them on the day of delivery.)
Then when I phone DSV they tell me that they DO NOT HAVE MY PARCEL and it WAS NOT HANDED to them as stated in the sms. They tell me you are lying!!!
They do not do pick ups on public holidays…. I need answers Makro SA