worst online shopping experience ever!!!

worst online shopping experience ever!!!

Placed an order on the 26th and I then received an sms on the 28th stating that my order was dispatched from The strubens valley store which is only 6kms away. A week later I made a follow-up call with their customer service line and the agent who assisted me asked to get back to me once they have made a follow-up with the dispatch store and their courier partner on the status of my order which never happened. waited another 2 days and gave them a call again to follow up on the first call and the second agent indicated to me that they are still waiting for feedback from the store, on the website they advertised a 2-5 days delivery period on their online orders and yet I still await for my order 2 weeks later... I would highly not recommend shopping with them online, as it stands I am waiting for my order to be cancelled which I have been advised it will take between 7 to 10 working days.