Worst online shopping experience ever

Makro SA I am at a complete loss for words. I placed 2 orders with you. 50% of the order was delivered and of that 25% was damaged. Order was delivered on a bakkie without a canopy. I saw how the couriers had to dig for my items. I logged a return 7 days ago, followed up daily and still nothing.

The second order was delivered in 3 parts and 3rd order I received toilet cleaner tablets instead of the fans I should I received.

Again I immediately call the courier, contact center, email and WhatsApp for both order scand all I did was speak to robots.

My WhatsApp chats gets disconnected without resolution. The emails bounces even though the website and the confirmation emails has the email address.

Please have a manager call me urgently, that is if you value your customers.