Worst online shopping experience ever!

Worst online shopping experience ever!!! Makro staff do not cancel orders when the consumer tells them. This results in the consumer spending hundreds of brands in airtime contacting to find out what's happening with their refund. A month and 10 days later I still have not received my refund. They say they have done it. Due to their in competencies I was promised an immediate refund once the goods were returned to the store by the courier company by Raquel from Head office. But that was all lies. I am waiting over 5 days for the funds and better yet I then find out that I havent been REFUNDED for a delivery charge yet the order cancelled by me long before it dispatched to a courier service. Now I find myself having to beg them for another month spend more airtime only to get what is rightfully due to me. Biggest headache of 2019. I will not recommend anyone uses their online service as the customer care call centre agents are highly ***********. Makro has not even offered to compensate me in anyway for this horrible service. All I get are empty promises that dont materialize. Sis just pathetic