Worst online shopping experience EVER

I bought from Makro online the first time 24 Nov (Black Friday), the purchase was the only thing that went through smoothly.

ORDER NUMBER: MAK728997

I still have not received my good, and no-one seems to be able to help me.

• Deliver is 8 working days overdue on the worst case scenario (12 Days on best) • The shop is 4km from the Centurion shop and was ready for collection 12 working days ago • At the same time I bough from Makro I bought from Takealot that delivered the next working day • My delivery have been marked as completed EVEN THOUGH I HAVE NOT YET RECEIVED THE GOODS • The support call line is not working (I spoken to Richard, Bonelo and Rafilwe over the course of 6 days the few times I was able to get through and none of them could have helped me so far MANY other times my call just gets dropped after ringing or between passing me between departments) o Richard did not have access to support online (Connected me to Bonelo after 2 attempts and dropped lines) o Bonelo could not get hold of the shop (promised to try Monday and get back to me which did not happen) • The email support does not work (I have not received a single email response, reference number and I have sent 7 emails over the last 11 days) *I have been phoned twice, once been kept on hold for 20minutes and the last time Rafilwe promised delivery the same and follow up that did not happen.

Worst ever online experience! What a letdown and disapointment.