Worst online shopping experience

Worst experience. Bought a set of 2 chairs, only received one chair. Makro acknowledged the mistake and asked us to log a return request. First return request failed, had to log another return request. Courier came to collect the chair. Did not hear anything from Makro.

Enquired again and Marko said the delivery failed. Sent the waybill and now Makro claims it is not their courier.

We are out of pocket and did not get any chairs.