Worst Online shopping experience

Exactly 5 working days ago I purchased a gift for someone on Makro Online (order:MAK750179). Based on where I wanted it delivered, it selected that my order should come from Makro Wonderboom. After completion of my order (and paying for it) I received a notification that this will take 2-5 working days to complete. 5 Working days later- I have not received any communication saying there is a delay due to the festive season or just because of bad service. When trying to phone the Makro Online support to find out WHERE my order is- I waited for 20 minutes to get to a operator. Finally I got through but this was no help seeing as Makro Wonderboom was not answering their phone and could not share any information with regards to my order. I decided to take it upon myself to phone Makro Wonderboom to find out the status of my order a lady answers, I tell her that I want to know about my online order and she just puts be pack through to central customer care. This was one unproductive exercise! I will NOT recommend using Makro Online to anyone!