Worst Online Shopping Ever!!!

I have received the worst of Service from Makro online, I ordered on the 13th Jan but up and until today the 3rd of Feb'25 I have yet to receive my order. Even worse is the communication from Makro, I made the biggest mistake to use their online service (which is basically non existant) I will NEVER use Makro's online service again. Best of all is that the call centre is clueless. Non of them can give you a straight answer. They don't know what they are doing!!! And, they sit with my money in their account for almost 20 days which is going to take another 7-14 to refund!!!!