Worst online shopping EVER

Do not buy from Makro Online store. Their customer service is non-existing.

I have tried to follow up on my order, that was collected on 28-03-2022 by the courier, but I have not received anything. Please also note that this is one item and not even a big order.

I have tried emailing them (on all the different addresses provided). The only response I received is an automated email reply stating that they are busy.

I did phone their hotline, which refers to the WhatsApp assistance (no assistance At ALL, it is literally just a message to say that you need to use the WhatsApp number).

So I tried the WhatsApp system, which is another waste of time seeing as it is a rebotic answering system and no response fitting to my very basic question.

I then went online and submitted my concerns there, but again to no avail. It is now the 1st of April. (8 days including the day I placed the order, seeing as I placed it during early morning hours) and still no idea when my item will be arriving and where it currently is.

Highly disappointed. Makro used to be the best company to support.

Worst online experience ever (and I am a pro when it comes to online shopping 😅).